No products in the cart.
Privacy policy
Effective Date: 10/02/2025
Introduction
Welcome to Sigma Silk LLC, American company. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how wecollect, use, and protect your information when you visit our website https://sigmasilk.com.
By using our website, you consent to the collection and use of information as describedin this policy.
Information We Collect
We may collect the following types of information when you visit our website:
- Personal Information:
Name, email address, phone number, or any other details you voluntarily providewhen signing up for an account, subscribing to newsletters, or contacting us.
- Usage Data:
Information about how you use our website, including your IP address, browsertype, operating system, referring pages, and time spent on the site. This data helps us improve the user experience.
- Cookies and Tracking Technologies:
We use cookies and similar tracking technologies to personalize your experienceand analyze website traffic. Cookies are small data files stored on your device toremember your preferences and settings.
How We Use Your Information
We use the information we collect for the following purposes:
To provide, maintain, and improve our website.
To communicate with you, including responding to inquiries or sendingnewsletters. To analyze and understand user behavior to improve our services.
To prevent fraudulent activities and ensure the security of our website.
How We Protect Your Information
We implement security measures to protect your personal data. While we takereasonable precautions, no data transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.
Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. However, we mayshare information with trusted third-party service providers who assist us in operating our website and services (such as hosting, analytics, etc.). These parties are required to protect your information and use it only for the purposes for which we’ve shared it.
We may also disclose your information if required by law or in response to legalrequests.
Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about
- Request the correction or deletion of your personal
- Optout of receiving marketing communications.
To exercise these rights, please contact us at info@sigmasilk.com.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for theprivacy practices or content of these sites. We recommend reviewing the privacy policies of those websites.
Children’s Privacy
Our website is not intended for children under the age of 16. We do not knowingly collectpersonal information from children. If we learn that we have collected personal data from a child, we will take steps to delete that information.
Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Any changes will beposted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Us
If you have any questions or concerns about this Privacy Policy or your data, pleasecontact us at: sigmasilks@gmail.com.
Effective Date: 10/02/2025
1. General Provisions
This Return Policy governs your rights as a consumer when purchasing goods on
www.sigmasilk.com, in accordance with the laws of the State of Florida and U.S. federal
law. In case of conflict between this policy and applicable law, the provisions of the law
will prevail.
2. Publication and Consent
This Return Policy is published on our website and is available to every customer prior to purchase.
If the seller does not post a “No Refund / No Exchange” notice at the point of sale,
Florida law (Florida Statutes § 501.142) requires that the return policy must allow
refunds within 7 days of purchase for new, unused merchandise in its original
packaging.
3. Return Periods
• Customers may request a return within 14 calendar days of receiving the
product.
• If no explicit return policy was posted, Florida law requires a 7-day return
period for new and unaltered merchandise.
• In exceptional cases (e.g., shipments from outside Florida), the return window
may be extended to 21 days, if disclosed in advance.
4. Return Conditions
To qualify for a return, the product must be:
• Unused and unworn
• In its original packaging with all tags attached
• Accompanied by proof of purchase (invoice, receipt, or electronic order confirmation)
Non-returnable items include:
• Custom-made or personalized products
• Items prohibited from resale under law or regulation
• Items damaged by the customer
• Items marked as “Final Sale / No Returns” if clearly disclosed in the product
listing and acknowledged by the customer
5. Shipping Costs
• If the return is due to a defect or seller’s error, Sigma Silk covers all return shipping costs.
• If the return is due to buyer’s change of mind, the customer is responsible for return shipping.
6. Refunds
• Refunds will be processed within 10 business days after the returned item is received and inspected.
• Refunds will be issued to the original method of payment.
• Store credit may be offered as an alternative if the customer agrees.
7. Exchanges
• If you wish to exchange an item (e.g., size, color), please indicate this when returning.
• If the requested item is in stock, we will ship the replacement. Shipping costs are covered by the customer unless the exchange is due to our error.
8. Warranty Application
• If a product includes a written warranty, its terms comply with the Magnuson-Moss Warranty Act — warranties must be clear, readable, and free of hidden conditions.
• In cases of defects or non-conformity, customers may request repair, replacement, or refund, depending on the item’s condition.
9. Consumer Protection and Other Provisions
• The rights granted in this policy do not exclude or limit any rights you may have under applicable consumer protection laws.
• If any provision of this policy is deemed invalid, the remaining provisions remain in effect.
• This policy does not override the federal Cooling-Off Rule, which allows a 3-day cancellation period in certain situations (such as in-person door-to-door sales). However, this rule does not apply to online purchases from Sigma Silk, since all orders are placed through our website or third-party platforms (TikTok, Amazon, Instagram, etc.). Returns are governed by this Return Policy and applicable Florida/U.S. law.
10. Contact Information
For questions or to request a return, please contact us:
📧 Email: info@sigmasilk.com
📞 Phone: +1 (561) 919-5050